Frequently Asked Questions
How long does order processing take?
Bear in mind this is different than shipping time. This question refers to the time it takes from when the order is submitted until it is shipped. For some businesses, that’s done on the same day. For major brands like Amazon and Walmart.com, it might even be done within the same hour. Your E-Commerce store might need a few days to process orders. That’s fine, but make sure that you let people know so that they’re not expecting an earlier shipment.
Companies used to like to try to hide these things and work around them, but it’s just not the right thing to do. Transparency is always better, even when people may not appreciate the answer that they get. They’ll at least appreciate you being honest and upfront with them.
How can I track my order?
Another thing that people want to know is how to monitor their delivery. From distrust in delivery services to the excitement of their item arriving, people love to track shipments of what they order online. Make sure that you provide them with shipping information that they can track, in the first place, and then use your FAQ to explain to them how to do so.
Make sure that you include the instructions for how to find their order number and which shipping provider it was sent with, as well as timelines so that they know what to expect in case information isn’t available. Reassure them, too, that you’re always available if they want to check in with a live person on the status of any order that they may be looking for.
What payment methods do you accept?
There are a growing number of options for paying for transactions online. From credit cards and debit cards to electronic wallets, people want more and more versatility in their online shopping. You don’t have to offer it all, but make sure that you’re explicit about what you do accept. If you use a platform like Square or PayPal, make sure you let people know so they have that option in addition to others.
Using your FAQ to cover basics like this will free up your time to focus on more pressing issues that require your attention. It will also help your audience feel like you want to provide them with as much insight and reassurance as you can so that they can have the transaction that they desire.
How long will it take to get my order?
Everyone’s in a hurry these days. Thanks to giants like Fanaccs offering next-day (and even same-day) shipping, no one wants to wait. If you charge for shipping, consider offering people a few different delivery options. Regardless, make sure that you use this question to provide people with the specific details of how long delivery takes based on the type of order, as well as whether there is any order processing time.
While people love free, quick shipping, they are willing to pay and wait, if the reasoning is solid. Once you explain that you’re doing your best to ship things quickly and efficiently, but without costing your business (and in turn, the customer) a small fortune, you’ll get a much better response, even if the answer is that they have to wait.
What countries do you ship to?
Too often, people take it for granted that websites and E-Commerce stores will ship to them. After all, if you can find it online, it would make sense that you should be able to buy it, right? Unfortunately, that’s not always the case. If you’re only shipping domestic orders, or perhaps you only ship to certain countries, make sure that you spell that out for visitors ahead of time. The last thing you want is someone getting to the checkout before realizing they can’t get shipping to their country of residence.
Make sure that you’re clear about where you will and won’t ship so that there’s never any question. Even if people can’t order from you, they’ll appreciate that you were upfront and honest and will remember you in the future in case things change.
Can I make a Custom Order?
Yes, usually our custom orders take between 6 weeks – 8 weeks. Contact us at support@fanaccs.com for further information.
Do you do T-Shirt Sizing Consultation?
Yes we do. Call us at (+91) 81138 55788 or Mail Us: at support@fanaccs.com to speak with one of our Representatives.
Do you carry 3XL and 4XL cups size?
Yes,
See the Available Sizes.
. S
. M
. L
. XL
. XXL
. 3XL
. 4XL